Help centre
Frequently asked questions
Everything customers ask us most about our powders, servings, delivery and returns.
Are your powders certified organic?
Our range is sourced from certified organic and wild-harvested growers wherever the crop allows. Certification is held at origin and each batch arrives with its own documentation, which we can share on request.
How should I store my powder?
Keep the pouch sealed in a cool, dry, dark cupboard. Avoid the fridge, as condensation causes clumping. Used this way, powders keep their potency for the full shelf life printed on the pack.
How much should I take each day?
Most fruit, berry and green powders are one heaped teaspoon (about 5 g) daily. Collagens are one to two scoops (10 to 20 g). Every product page lists its own serving guidance.
Can I take more than one powder at a time?
Yes. Our blends are whole-food ingredients, so they stack comfortably in a smoothie or yoghurt. If you are pregnant, breastfeeding or on chronic medication, check with your healthcare practitioner first.
Are your products vegan?
All fruit, berry, green, seed and mushroom powders are vegan. Marine and bovine collagen are animal-derived; our vegetable collagen builder is the vegan alternative.
Do you ship outside South Africa?
We currently ship across South Africa. For international enquiries, email info@vanmelandco.co.za and we will quote a courier rate.
How long does delivery take?
Orders placed before 12:00 on a business day are dispatched the same day. Main-centre delivery is typically 2 to 3 business days, outlying areas 3 to 5 business days.
What is your returns policy?
Unopened products can be returned within 14 days of delivery for a refund or exchange. Faulty or incorrect items are collected and replaced at our cost.