Legal
Refund policy
What qualifies for a refund, how to request one and when to expect the money back.
Last updated: August 2026
Refund window
You may request a refund within 14 days of delivery for unopened, undamaged products in their original packaging.
How to request a refund
Email info@vanmelandco.co.za with your order number and reason. We issue a return reference and arrange collection or a drop-off point.
Processing time
Refunds are processed to the original payment method within 7 business days of the returned goods reaching us. Your bank may take a further 3 to 5 days to reflect it.
Non-returnable items
- Opened pouches or tubs, unless the product is faulty.
- Products damaged through incorrect storage after delivery.
- Gift cards and promotional items.
Cancellations
Orders can be cancelled free of charge any time before dispatch. Once a parcel has been collected by the courier, our returns process applies.
Shipping costs
Original shipping is refunded where the return is our fault (faulty, damaged or incorrect item). For change-of-mind returns the return courier cost is for your account.