Customer care
Shipping & returns
How and when your order reaches you, and what to do if something isn't right.
Dispatch
Orders placed before 12:00 on a business day are packed and dispatched the same day. Orders placed after cut-off, over weekends or on public holidays go out on the next business day. You receive a tracking link by email as soon as the parcel is collected.
Delivery timelines
- Main centres: 2 to 3 business days
- Regional and outlying areas: 3 to 5 business days
- Remote farm addresses: up to 7 business days
Shipping rates
A flat national courier rate is calculated at checkout. Delivery is free on all orders over R2 500. Final rates are always shown before payment.
Tracking your order
Every shipment is tracked door to door. If tracking has not moved for two business days, email info@vanmelandco.co.za with your order number and we will chase the courier for you.
Returns and exchanges
Unopened, undamaged products may be returned within 14 days of delivery for a refund or exchange. Because powders are consumables, opened pouches cannot be returned unless the product is faulty.
- Email us with your order number and the reason for the return.
- We issue a return reference and arrange collection or a drop-off point.
- Refunds are processed to the original payment method within 7 business days of the goods arriving back with us.
Damaged, faulty or incorrect items
Tell us within 48 hours of delivery and include a photo. We collect the item at our cost and send a replacement or full refund, your choice. This does not affect your rights under the Consumer Protection Act 68 of 2008.