Privacy policy

van Mel & Co., Stellenbosch, South Africa, is the responsible party for the personal information processed through this website. Contact info@vanmelandco.co.za for any privacy request.

• Contact and delivery details you give us when ordering or enquiring.
• Order history and account details held in our commerce platform.
• Technical data such as device type, browser and pages viewed.
• Marketing preferences where you have opted in.

To process and deliver orders, provide customer support, prevent fraud, meet legal and tax obligations, improve the store, and, only with your consent, send marketing email you can unsubscribe from at any time.

Payments are handled on our payment provider's secure, PCI-DSS compliant checkout. We never see or store your full card number.

• Our commerce and checkout platform (order and customer records).
• Courier partners (name, address and phone for delivery).
• Email and analytics providers (aggregated or opt-in data only).

We keep order records for the period required by South African tax law and delete or anonymise other data when it is no longer needed. All traffic is encrypted in transit and access to customer data is limited to staff who need it.

Under POPIA you may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the Information Regulator of South Africa. Email us and we will respond within 30 days.